How it works
- 1Record 20 to 60 seconds
Hold the phone steady and talk us through it: what you are seeing, when it started, and anything you have already tried.
- 2Text it to (909) 247-6791
Add your name, your city and a good time to reach you. Photos work too if video is hard to get.
- 3A real person texts you back, 8 a.m. to 8 p.m., 7 days a week
A Sweetwater technician looks at it, tells you what it most likely is and what your options are, and gets you on the schedule if it needs hands-on work.
What to film
Water heater
The rating plate sticker on the side (model and serial number), the area around the base, and the top where the pipes connect. If it shows an error light or code, film that too.
Leak or water damage
The wet spot or drip up close, then pull back so we can see the room. If you know the water meter is spinning with everything off, film the meter.
Clogged or slow drain
The fixture draining (or not draining), and tell us whether any other drains, toilets or tubs are acting up at the same time.
Sewer backup
Where the water is coming up, and the cleanout in the yard if you can find it. Several fixtures backing up together usually points to the main line.
Toilet, faucet or fixture
The problem happening: the running, the drip, the wobble. A close-up of the brand or any label helps us bring the right parts.
Low water pressure
A faucet running full, and whether it is one fixture or the whole house. Whether it is hot only, cold only, or both is useful to know.