A plumbing emergency is a terrible time to wonder if you’re being taken advantage of.

Sweetwater Plumbing is a family-owned, licensed plumbing company in Montclair, CA, serving homes and businesses across the Inland Empire day and night. We built it so you never have to wonder.

Nobody calls a plumber on a good day. You call when there’s water coming through the ceiling, when the hot water’s gone with kids in the house, when something’s backing up and you don’t know how bad it is yet. You’re already stressed. The last thing you need is a stranger in your home making it feel worse, or making it cost more than it should.

We started Sweetwater Plumbing to be the company we’d want showing up at our own door on that kind of day: licensed, straight with you, and genuinely on your side.

The plumbing trade hasn’t always earned trust. We know that.

You’ve probably heard the stories: the surprise add-ons, the “well, since we’re already in here” upsell, the scare tactic that turns a small repair into a big invoice. A lot of people brace for exactly that when they call a plumber. We don’t blame them. Too many people have been burned before.

That’s the whole reason we run Sweetwater the way we do. We can’t fix the trade’s reputation. What we can do is be the plumber who proves the stereotype wrong, one honest job at a time. We’d rather earn a customer for the next twenty years than win one invoice today.

What “honest” actually means here.

“Honest” and “trustworthy” are easy words to put on a website. Here’s what they look like on a job with us:

• ✓ We show you what we found. Not a vague diagnosis, but the actual problem, so you can see it for yourself.
• ✓ We give you options, not an ultimatum. Where there’s a choice, we lay out the paths at different price points and let you decide. No pressure, no scare tactics.
• ✓ We’ll tell you when something can wait. If it’s not urgent, we’ll say so. We’d rather you trust us next time than overpay this time.
• ✓ We won’t sell you what you don’t need. If the small fix is the right fix, that’s the one we’ll recommend.
• ✓ We treat your home like it’s ours. We clean up, we respect your space, and we do the job right the first time.

Who runs Sweetwater Plumbing?

Sweetwater Plumbing was founded in 2010 by Shaun M. Kittrell, our Founder & Owner. We’re a family-owned, owner-operated plumbing company based in Montclair, serving Ontario, Chino, Chino Hills, Fontana, Rancho Cucamonga, Upland, and the rest of the Inland Empire. We’ve been licensed in California since 2007 (CSLB #889182), serving the Inland Empire as Sweetwater Plumbing since 2010. We’re also an A.O. Smith Authorized Service Contractor: service, repair, warranty and replacement from a water heater expert. John Howe, our Vice President, is a master plumber with 50 years of plumbing experience: he has held an active Maryland master plumber license for more than 30 years.

But the license and the certifications aren’t the point. They’re just the baseline. The point is that when you call us, you get neighbors who know these homes, this hard water, these slab foundations, and who’ll treat your emergency like it matters. Because it does.

Technicians you can trust in your home.

Every Sweetwater technician must pass an independent background check and a psychological screening to work inside high-security commercial facilities. We don’t choose the screening company, and a technician who doesn’t pass doesn’t get hired.

Those same technicians are the ones who come to your home.

If we fall short, call me. I’ll make it right.

Thank you for trusting us with the work in your home. I hope our team treats you with the kindness you deserve, because that’s what I expect from everyone who wears the Sweetwater name. If we fall short in any way, please call me personally, anytime, day or night, at (909) 247-6791, and I’ll make it right.

John Howe · The Kind Plumber