Plain and short: we don’t sell your information.
This policy explains what Sweetwater Plumbing collects when you call, text, email or visit this website, how we use it, and the choices you have. We don’t sell or rent your personal information, and we don’t share it for advertising.
¿Prefiere español? Llámenos al (909) 312-4516 y le explicamos esta política en español.
What we collect
- When you call us: our phone system, including our call-tracking service, logs details about the call, such as your phone number, the time and length of the call, and which of our numbers you called.
- When you text us: your phone number and the messages and photos you send.
- When you email us: your email address and your message.
- When we do work for you: your name, service address, contact details, notes and photos of the job, and the details we need to quote, schedule and invoice the work. Card payments are handled by our payment processor.
- When you visit this website: there are no forms and no advertising trackers on this site. We use Google Analytics to count visits and see which pages people use, and our call-tracking service (CallRail) may show you a different phone number for us depending on how you found the site, so we know which ads and listings bring calls. Both use cookies. Google Analytics collects details such as the pages you view, your device and browser, your general location (city level) and how you found the site; it does not tell us who you are. Our web host (Netlify) keeps standard server logs, such as IP address, browser type and the pages requested, to run and protect the site. Some pages show a Google map, and Google may collect information when the map loads.
How we use it
- To answer your call, text or email, and to quote, schedule, do and invoice the work
- To follow up about your job, and, where you ask us to, to remind you when septic pumping is due
- To file records we are required to file, such as backflow test results sent to your water provider
- To keep business, tax and legal records, and to train our team and improve our service
- To see which pages of this website people use, so we can make it more helpful
Who we share it with
We share information only with these companies and people, and only for these reasons:
- Companies that help us run the business, such as our phone, texting, call-tracking, email, payment and website-hosting providers, only for the services they provide to us
- Google, which runs Google Analytics for us. Google handles that data under Google’s privacy policy; you can turn it off with Google’s opt-out browser add-on
- Wisetack, if you choose to apply for financing. Your application is handled under Wisetack’s privacy policy
- Your water provider, for backflow test results
- Your insurance company or a restoration company, when you ask us to help with a claim or water damage
- Government or legal authorities, when the law requires it
Text messages
We text you about your service: scheduling, questions about the job, and follow-ups. If you’d rather we didn’t text you, just tell us and we’ll stop. Message and data rates from your carrier may apply.
How long we keep it, and how we protect it
We keep job records for as long as we need them for your service, our business and tax records, and any legal requirements. We take reasonable steps to protect the information we keep, and we limit access to the people who need it to do their work.
Your choices
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it, except for records we’re required to keep. Call (909) 312-4516 or email info@sweetwaterplumbing247.com. We won’t treat you differently for asking.
This website is meant for adults. We don’t knowingly collect personal information from children.
Links to other sites, such as Google, Facebook, Instagram, the BBB, Wisetack, A.O. Smith and city water departments, are covered by those sites’ own privacy policies.
Changes and contact
If we change this policy, we’ll post the new version here and update the effective date at the top.
Sweetwater Plumbing, 4667 Holt Blvd, Montclair, CA 91763 · (909) 312-4516 · info@sweetwaterplumbing247.com